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Support Officer - School Information Systems - Catholic Education Services, Cairns

  • 495394
  • Cairns
  • Catholic Education Services - Diocese of Cairns
  • Cairns Catholic Education Office
  • Full time - Fixed Term
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Support Officer - School Information Systems

 

Commencement Date: Monday 11 May 2026 (or by negotiation)

Employment Type: Full time fixed term contract (leave coverage) until 30 June 2027

Salary Range: CCEO Level 5 $92,593 - $104,607 FTE gross per annum

Closing Date for Applications:  5:00pm, Thursday 26 March 2026

Catholic Education Cairns

Catholic Education in the Diocese of Cairns (CEDC) is a dynamic and growing organisation that is actively inviting schools to co-create schools that are places of rich learning for now and into the 22nd Century. Catholic Education Services is committed to this vision through Co-Leadership with schools to build communities of learning that provide a safe, nurturing and academically challenging environment. Our schools are places where opportunities are created for every student and every staff member so that they are inspired to contribute to our society, to innovate, to explore possibilities and to achieve success
Our vision is:  To offer every student in every school a world class education enriched by their lived encounter with the Catholic Faith.

About the role

Catholic Education Services is seeking a skilled and highly motivated product support officer for a 13.5-month contract as School Information Systems – Support Officer while an existing staff member is on extended LWOP.

Reporting to the Manager School Information Systems, the secondment provides the opportunity to position yourself as a high-level user in School Information Systems delivering ongoing support, training, and advice as required.

To be successful in this role, you will have proven experience using School Information Systems and the ability to resolve user queries, recommend solutions and guide product users through features and functionalities.

Your responsibilities include:

  • Providing user support and troubleshooting product issues
  • Maintaining a high level of user focus and a commitment to quality customer service.
  • Delivering group training at school network days and onsite/virtual one-on-one.
  • Maintaining procedures for school information systems, user documentation and FAQs.
  • Contributing to online forums to further enable support.
  • Working co-operatively with CES teams and schools to continually improve and document business processes.
  • Liaising with appropriate CES staff to support schools in resolving operational issues.
For further information about the role, please download the Position Description Download File SIS Support Officer Position Description
 

What we offer

  • 12.75% Employer Superannuation Contributions
  • Annual Leave with 17.5% leave loading
  • Access to salary packaging options to maximise your salary 
  • Access to long service leave after 7 years of continuous service (portability of Long Service Leave may also be applicable)
  • 14 Weeks’ paid parental leave 
  • Access to Employee Assistance Program
  • Fitness Passport Membership available

To Apply

Select 'Apply Now' to submit your application.

For current employees, apply via the 'Employee Login' tab on the homepage of the Careers website.

Please note applications will only be accepted via the Careers website.

Enquiries:

Kerryn Callaghan - Manager School Information Systems 

P:  4050 9793 

E:  kcallaghan1@cns.catholic.edu.au 

Intending applicants must be fully committed to creating and maintaining a child safe organisation.

Catholic Education is an equal opportunity employer.

To understand our commitment and initiatives to truth telling, healing and reconciliation view our Reconciliation Action Plan 

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